If you've purchased your subscription through the Felt app and received a pop-up stating, 'You're all set, your purchase was successful,' but still can't access locked parts of the app, please close and reopen the app. This should resolve the issue. We're actively addressing this matter in the next version. Thank you for your patience.

If you have an existing subscription that you signed up for on your iPhone or iPad, and you wish to upgrade or downgrade to different subscription plan, follow these steps:

1. Go to your device's Settings. 

2. Click on the Profile option at the top of the screen.

3. Select iTunes & App Stores.

4. Click on your Apple ID.

5. Choose View Apple ID.

6. Scroll down and select Subscriptions.

7. Find and tap on the app.

8. Choose your new plan.

Our subscriptions renews automatically using Apple's in-app purchase payment system. You can always cancel your subscription after you subscribed in any of our packages.

Even though we do not handle payments including subscription management, we are happy to help you cancel your subscription.

Instructions to cancel your subscription

Step 1: Open the App Store app

• Switch to 'Today' tab and tap your profile on top right corner

• Tap on 'Subscriptions'

Step 2: Find the App

• You will see a list of expired and active subscriptions listed

• Tap on the app you would like to cancel your subscription from

Step 3: Cancel your subscription

• Scroll down and tap 'Cancel Subscription' button

• Confim cancellation by tapping on 'Confrim' button

If you cancel your subscription, you will still be able to use the app with premium features until its expiration date.